KarpiGames

Legal

Refund Policy

Last updated 16 October 2026

Virtual items are digital and delivered the moment your payment is confirmed, so completed purchases are generally final. If a payment failed, was taken twice, was the wrong amount, or the item never arrived, we will put it right, and approved refunds reach your original payment method within 5–7 business days.

On this page
  1. What This Policy Covers
  2. Completed Purchases Are Final
  3. When We Will Refund
  4. Failed and Pending Payments
  5. How to Request a Refund
  6. Refund Timelines
  7. Chargebacks
  8. Your Statutory Rights
  9. Contact

01What This Policy Covers

This policy applies to purchases of virtual items (such as gems, coins, cosmetics, boosts and unlocks) in games on karpigames.com, sold by KARPILABS SOFTWARES LLP and paid through our payment partner Razorpay.

Every KarpiGames game is free to play, and all prices are shown before you pay. We encourage you to play first and buy only what you want.

02Completed Purchases Are Final

Virtual items are digital content that is delivered to your account instantly and can be used straight away. For that reason, once a purchase has been successfully delivered, it cannot be returned, and we do not offer refunds for:

  • A change of mind after the item was delivered
  • Virtual items that have already been used, spent or consumed in a game
  • Virtual items removed or an account closed because of a breach of our Terms & Conditions (for example cheating or fraud)
  • Progress lost because guest data was cleared from a browser before an account was created
  • Rewards from rewarded ads or other free rewards, as no payment was made

Virtual items have no cash value, so unused balances are never refunded or paid out as money.

03When We Will Refund

We will refund you in full when:

  • Your money was debited but the payment failed or the order did not complete
  • Your money was debited but the virtual item was not delivered to your account, and we are unable to deliver it
  • You were charged more than once for the same order (duplicate payment)
  • You were charged an amount different from the price shown at checkout
  • An item you bought cannot be used because of a fault on our side that we are unable to fix within a reasonable time
  • A payment was made without authorisation (for example by a child without a parent's or guardian's consent, or after an account was compromised), reported to us within the time below; we review these case by case
  • We cancel an order ourselves, for example because of a pricing error

Where an item can still be delivered, we may deliver it instead of refunding, if you prefer.

04Failed and Pending Payments

If a payment fails but money leaves your account, it is usually reversed automatically by your bank or Razorpay within 5–7 business days, without you needing to do anything.

If a payment shows as pending, please do not retry repeatedly. Pending payments are confirmed or reversed by the bank, usually within a few hours. If it is confirmed, the item is delivered; if not, the amount is returned.

If the amount has not come back within 7 business days, contact us with the details below and we will chase it for you.

05How to Request a Refund

Email support@karpilabs.com within 7 days of the transaction, with the subject "Refund request", and include:

  • The mobile number registered to your KarpiGames account (or say you were playing as a guest)
  • The game, the item you bought and the amount
  • The date and time of payment
  • The Razorpay payment ID or the bank / UPI transaction reference
  • A screenshot of the payment confirmation or bank statement, if you have one

Requests made after 7 days are still reviewed, but our ability to investigate with the payment network becomes limited.

06Refund Timelines

  • We acknowledge refund requests within 2 business days
  • We aim to complete our review within 5 business days of receiving the details above
  • Once approved, the refund is initiated immediately, and is credited to your original payment method within 5–7 business days, depending on your bank or card issuer

Refunds are made only to the original payment method used for the purchase. We cannot refund in cash, to a different account, or as virtual items unless you ask for that.

When a purchase is refunded, the related virtual items are removed from the account.

07Chargebacks

If something has gone wrong, please contact us first; we can usually fix it faster than a bank dispute. If a chargeback is raised for a purchase that was delivered as described, we may suspend the related account while it is resolved.

08Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or other applicable law.

09Contact

Email: support@karpilabs.com

KARPILABS SOFTWARES LLP, Block A 1701, House Of Hiranandani Queens Gate, Akshaya Vana, Akshayanagar, Bangalore – 560068, Karnataka, India