Support
Contact Us
Last updated 16 October 2026
Stuck on a level, missing a purchase, or just want to tell us what you think? We read every message.
Email ussupport@karpilabs.comReplies within 2 business days
Registered officeKARPILABS SOFTWARES LLPBlock A 1701, House Of Hiranandani Queens Gate, Akshaya Vana, Akshayanagar, Bangalore – 560068, Karnataka, India
01What We Can Help With
- Account and sign-in: phone number and PIN, guest progress, deleting your account
- Purchases: missing items, failed or duplicate payments, refunds (see /refund-policy/)
- Bugs and problems in a game; the in-game report button sends us the details automatically
- Privacy and data requests (see /privacy-policy/)
- Feedback, ideas, partnerships and press
02What to Include
To help us answer in one reply, please include:
- The game you were playing
- The mobile number registered to your account, or say you were playing as a guest
- For payments: the date, amount and Razorpay payment ID or UPI reference
- For bugs: what you did, what happened, and a screenshot if you can
Never send us your PIN. We will never ask for it, or for your card, UPI PIN or bank details.
03Response Time
We reply to every email within 2 business days (Monday to Saturday, 10:00 AM – 7:00 PM IST). Payment issues are prioritised.
04Grievance Officer
If your concern is not resolved, or it is about how we handle personal data, write to our Grievance Officer at support@karpilabs.com with the subject "Grievance". We acknowledge grievances within 48 hours and aim to resolve them within 15 days.