Cancellation Policy

01Scope

This policy explains how cancellations work for purchases of virtual items in KarpiGames games on karpigames.com, sold by KARPILABS SOFTWARES LLP. Read it together with our Refund Policy at /refund-policy/ and Terms & Conditions at /terms-and-conditions/.

02Before You Pay

You can cancel a purchase at any point before the payment is completed, simply by closing the checkout window or going back. Nothing is charged and nothing is delivered.

03After Payment

Purchases of virtual items are one-time payments, and the item is delivered to your account as soon as the payment is confirmed. Because the item is supplied immediately, an order cannot be cancelled once the payment has succeeded and the item has been delivered.

If the payment succeeded but the item did not arrive, was charged twice, or was charged at the wrong amount, you do not need to cancel: contact us and we will deliver it or refund you under our Refund Policy.

04Pending Payments

If a payment is pending, please wait rather than paying again. A pending payment is either confirmed (and the item delivered) or automatically reversed by your bank, usually within a few hours and at most 5–7 business days. If you were charged and want the order cancelled because the item never arrived, write to support@karpilabs.com and we will cancel and refund it.

05Orders We May Cancel

We may cancel an order and refund it in full if:

• The price shown was clearly wrong because of a technical or pricing error
• The payment appears to be fraudulent or unauthorised
• We are unable to deliver the item for reasons on our side

If we cancel an order, we tell you and the full amount is returned to your original payment method within 5–7 business days.

06Subscriptions

KarpiGames does not currently sell subscriptions or auto-renewing plans. If we introduce one, you will be able to cancel it at any time before the next renewal, and its renewal and cancellation terms will be shown clearly before you subscribe.

07Closing Your Account

You can stop playing at any time. To close your KarpiGames account and delete your data, email support@karpilabs.com from any address with the mobile number registered to your account. Closing an account permanently removes its progress and virtual items, which have no cash value and are not refunded.

08Contact

Email: support@karpilabs.com

We reply within 2 business days.